Multi-Month Rental Program FAQs

Enrollment

Q: Who is the intended audience for this program?
A: Corporations that have a need to rent vehicles for periods from 2 months up to 11 months.

Q: How does a company enroll for multi-month rentals?
A: The company must first have an existing corporate account with Dollar. The company must then fill out the Multi-Month Rental Program Addendum form.

Q: How much lead-time is required to set up this additional program to a corporate account?
A: The signed addendum must be submitted a minimum of 5 business days prior to the first multi-month reservation.

Q: What payment options exist for multi-month rentals?
A: Existing AB customers may use the AB billing program and will be billed monthly. Payment may also be made by credit card and the credit card will be charged every 30 days. Payment must be determined before the time of reservation.

Q: What if an existing account normally using credit cards also wants to establish authorized billing for their multi-month rentals?
A: The same credit application and qualification processes will apply and will require up to 10 additional business days for approval and set-up.

Reservations

Q: How are multi-month reservations made?
A: Reservations for multi-month rentals can be made via GDS, www.dollar.com or by calling the Reservation Department Specialty Desk for Dollar at 877-259-3824.

Q: Can a current rental be converted over to a multi-month rental?
A: No, Multi-month rentals cannot begin in mid stream. They must start with a new reservation. If a renter is already in a car, the car must either be returned and a new rental started with a new reservation or finish out the existing rental and switch to Multi-month on the next rental.

Q: Will the existing corporate account CD# be used?
A: Yes.

Q: Can existing corporate accounts not enrolled in the multi-month program receive multi-month rates?
A: No. They can only make reservations up to 30 days and will be charged their corporate account standard daily, weekly and monthly rate.

Q: Must the corporate rate be used to reserve a multi-month rental?
A: Yes. If a corporate account chooses to book a retail rate, they will have to abide by retail rules which require the vehicle be returned every 30 days and no corporate account benefits will apply.

Rental Experience

Q: What are the renter’s responsibilities for multi-month rentals?
A: Renters must sign an additional form, the Multi-Month RA Addendum form, at the time of rental. By signing this form, the renter agrees to:

  • provide accurate mileage from the vehicle’s odometer to the Specialty Desk every 30 days
  • have preventive maintenance (oil changes) done on the vehicle every 4,000 miles
  • pay a mileage charge of $.25/mile for any mileage over 4,200 per 30 days

Q: What happens if the renter fails to have preventive maintenance done?
A: A $500 penalty will be charged, as clearly stated on the RA addendum form.

Q: How does the renter get preventive maintenance done?
A: By bringing the vehicle back to a Dollar location or having the oil change done commercially at a rate not to be reimbursed above $50 (receipt is required).

Q: What happens if a renter becomes unemployed by the corporate account during the term of the multi-month rental?
A: The company is financially responsible for the entire rental period reserved (or until the vehicle is returned to the renting location). The company must notify Dollar immediately should an employee in a multi-month rental be terminated. The company is responsible for ensuring the vehicle's return.

Q: How does the renter receive a receipt for the multi-month rental each month?
A: Renter will receive a copy of each month’s closed RA and a new monthly RA via email (Genifax) sent by the Specialty Desk.

Q: Can a multi-month rental be returned earlier than the reserved time period?
A: Yes, at any time. The rate charged will revert to standard corporate account rates for that CD#.

Q: Can a multi-month rental be extended?
A: Rentals cannot be extended but a new reservation can be made for additional rental time. The renter will need to bring back the vehicle to begin the new reservation and sign a new multi-month RA addendum.

Q: What is the absolute limit for multi-month rentals?
A: Multi-month rentals can for no reason exceed eleven (11) months in length.

Q: Does the multi-month vehicle need to be returned to the original renting location?
A: Yes.

Q: Where can multi-month rentals take place?
A: Currently this program is available in the continental U.S. only.

Q: Who should I call with additional questions on the multi-month program?
A: Our Sales Support Department at 800-331-3550 or your designated sales account manager.

EXPRESS Rewards and Frequent Flyer Miles

Q: Will Dollar EXPRESS Renter Rewards credits be issued?
A: Yes, as long as the renter has selected Dollar EXPRESS Renter Rewards as his/her preferred loyalty program.

Q: Can Dollar EXPRESS Renter Rewards credits be redeemed for multi-month rentals?
A: No.

Q: Will frequent flyer miles be awarded?
A: Yes, as long as the renter accepts the applicable frequent flyer daily mileage charges at the time of rental and provides his/her account number.

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