Customer Support

Dollar Car Rental Policies

Information regarding rental policies and procedures to specifications and payment options


What does base rate mean?
Base rate - total cost of rental not including the taxes, fees, surcharges, mandatory coverages, mileage (if applicable) and optional items (child seats, navigational systems, additional driver, coverages ,etc. ).

Where are the Local Policies located?
If you have already made a Dollar reservation the policies can be found under the 'View, Modify, or Cancel a Reservation' section on our site.  Local Policy can also be found in our email confirmation.

If you have not made a reservation please refer to the Local Policies, found within the booking process, for specific information regarding your rental.

If I use a car rental upgrade coupon, does that mean I am guaranteed a larger rental car when I check in at the rental car counter?
An upgrade coupon entitles renters to a larger vehicle than was originally reserved. However, all rental car upgrades are subject to vehicle availability at the time of rental.

How do I use a coupon?

When making your online rental car reservations, you will need to include the promotion code associated with the car rental coupon in the Promo Code field. If you are making your car rental reservations over the phone, be sure to advise the reservation-sales agent of the promotion code. Once you arrive at the counter to pick up your vehicle, you must surrender the actual rental car coupon to the counter agent. Please remember to read the terms and conditions for all car rental coupons, as not all coupons are applicable to every situation.  Coupons must be presented at the rental counter to be applied to your rental contract

How can I get my promotional discount?
When you are checking rental car rates or making car rental reservations online, you will have the opportunity to enter your promotional discount number in the "Promotion Code" field. You will receive the appropriate discount when you arrive at the rental car counter.

How can I apply for a corporate car rental discount?
Dollar has a complete section about corporate rental car discounts available on its web site, Go to Corporate Car Rental Accounts.

When do I pay for my rental car?
You pay for your rental car when you return your vehicle. However, a hold may be placed on your credit card at the time of rental. You will need to check the local policy for your place of rental, which is available online when you check rental car rates or make a reservation.

Can I get lower car rental rates by calling Dollar's rental car reservation center rather than booking online?
When you check rental car rates using the Dollar Rent A Car web site, you will be accessing the very best car rental rates available for your rental period.

What information do I need to have with me when I arrive at the Dollar car rental counter?
When you arrive at the rental counter, you will need to show a valid driver's license along with an acceptable credit or debit card.

What happens if the rental vehicle gets a flat?
If you have any maintenance issues with your Dollar rental vehicle, you should contact us at 800-235-9393 (from anywhere in the United States and Canada).

Can I keep my Dollar rental vehicle for a longer or shorter period than agreed to in the car rental contract?

If you would like to keep the vehicle for a longer or shorter period than what is stated in the rental car agreement, you must contact the On Rent Help Desk at 1-866-434-2226 - listen carefully for ALL options. Select Option 2: currently have vehicle, then Option 1: if your need to change the time or location of your return.  The agent will assist you to modify your rental agreement and inform you of any additional costs you may occur.*

*Return Change Fee, changes in rate, and other cost increases or decreases may result from changing the timeframe of your rental.

How old do I have to be to rent a vehicle from Dollar Rent A Car?
The minimum age to rent a Dollar vehicle at most Dollar rental car locations in the United States and Canada is 20 years of age. In Michigan, New York, and the province of Quebec, the minimum age for most vehicles is 18.  For more detailed information please click here.

Does Dollar accept debit cards for payment?

Yes, however there are some restrictions regarding the use of a Debit Card if the rental is for a convertible, Premium or Luxury car class OR is not booked at least 24 hours in advance, please refer to the General Policies section for specific information regarding the debit card policy at the Dollar Location where you intend to rent. 


Can I rent without a credit/debit card?

Cash Deposit Identification Cards - Cash rentals – which require an up-front deposit of cash – are accepted from customers who have obtained a Cash Deposit Identification (ID) Card. Applications for a Cash Deposit ID Card are available.  Click here for the Cash Deposit ID Card application.  Applicants must be 20 years of age or older (18 in Michigan and New York) and the application process can take approximately thirty (30) days – except as otherwise required by law. There is a U.S. $15 nonrefundable processing fee which offsets the cost to have a modified credit check performed on the applicant.

Can I drive the rental vehicle into different states or to Mexico and Canada?
At most Dollar car rental locations, driving is restricted to the Continental United States and Canada. Please refer to the Local Policies, found within the reservation process, for specific information regarding geographic limitations at the Dollar rental car location where you intend to rent a Dollar vehicle.

Can I reserve a specific make, model, or color of vehicle?
No. We are unable to guarantee a specific make, model, or color of vehicle; however, we do guarantee that the class (size) of rental car reserved will be available at the rental car location.

How do I add an additional driver to my reservation?
An additional authorized driver must satisfy the age requirements of Dollar, have a valid drivers license and must meet other rental car requirements, which vary by Dollar car rental location. For more detailed information please click here.

What are the different types of additional coverages I can purchase?
For a detailed list of coverages please click here.

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