Customer Support
Your satisfaction is our concern. Here's how to contact us for help...
Worldwide Reservation Center
Needing assistance with booking, modifying or canceling a future reservation?
Toll-free Reservations (U.S. only): 1-800-800-4000 (available 24 hours a day, 7 days a week) * Please add '00' international exit code before number if dialing outside the U.S.
For immediate assistance, please contact our 24/7 call center at 1-800-800-4000. You may contact us via email regarding questions on future reservations, but please allow up to four business days for us to get back to you regarding your inquiry. To contact us by email, click on future reservation inquiries.
Dollar Vehicle Violations
Information concerning parking tickets, moving violations or toll charges incurred during your rental period.
E-mail: Vehicle Violations Request Form
By phone: 1-877-411-4300
Violation FAQs
Dollar Customer Assistance
Need to get a hold of us? Use this easy customer assistance form: Customer Assistance Form
To request a copy of your rental agreement please complete this form: Request a copy of a past Auto Rental Agreement
Dollar Express Member Support
E-mail: Dollar Express Member Support Form
Accident Report
To report an accident, please complete Vehicle Incident Report form and submit via email to hcmfirstnoticeofloss@hertz.com or by fax to (866)888-4406. Click here for form.
Dollar 4Business Support
E-mail: Dollar4Business@dollar.com
Toll-free Support Services: 1-800-331-3550
Fax: 1-405-979-3330
Frequent Flyer Help Desk
E-mail: frequent_travelers@hertz.com
Mailing Address: The Hertz Corporation
Attn: Frequent Traveler Department
P.O. Box 268899
Oklahoma City, OK 73126-8899
Phone: 800-654-4173
Additional Helpful Numbers
International Reservations: 1-800-800-6000 24-Hour Roadside Assistance: 1-800-235-9393
Travel Agent Numbers
Travel Agent Commission Hotline: 1-800-527-7752
Media Contacts
For Media relations inquiries only, please contact:
Email: mediarelations@hertz.com
Phone: 239-598-6300
If you are a customer with a question about your rental, please contact Dollar Customer Care for assistance. The media relations team will not respond to customer inquiries.
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