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Dollar Non-smoking Fleet Policy

Information regarding Dollar's ban on smoking in any vehicle.


What is the Dollar Rent A Car policy on smoking in vehicles?

Dollar is committed to providing a safe, clean fleet for our customers and employees. In order to better deliver on this commitment, all Dollar vehicles are non-smoking. A $175 cleaning fee may be assessed for vehicles returned with evidence of smoking.



Why does Dollar have a non-smoking policy?

Dollar has committed to providing a safe, clean fleet for our customers and employees. In order to achieve this, the decision has been made to implement a non-smoking policy for all vehicles.



How long have Dollar vehicles been non-smoking?

Effective February 1st 2013, Dollar transitioned all vehicles to non-smoking. The transition previously, Dollar maintained a non-smoking fleet and provided vehicles that had been smoked in to those who preferred them. Smoking is no longer accepted as a preference.



Who is affected by the no-smoking policy?

Anyone who occupies a Dollar vehicle in the US, Canada and several other countries (please see locations for details), must comply with the smoke-free policy by refraining from smoking in Dollar vehicles. All Dollar vehicles are non-smoking.



Where will smoking be permitted?

Smoking may be permitted in designated smoking areas and in accordance with state and local laws dependent on location. Please see the location for details.



What is the penalty for smoking in Dollar vehicles?

A $175 fee may be assessed to cover the cost of vehicle cleaning. De-smoking requires a vehicle be taken out of service for up to 24-hours so it can be cleaned with a natural deodorizer and an oxidation process.



What if the vehicle I receive does not have a no-smoking sticker in it?

All Dollar vehicles are non-smoking. Smoking is not permitted in any Dollar vehicle regardless of the presence of a sticker.



How can I ensure that I will not be charged a smoking related cleaning fee?

All vehicle occupants must refrain from smoking in the vehicle at all times. When receiving a vehicle, inspect it before leaving the rental location to ensure it is smoke-free. If evidence of smoking is found at the time of rental, notify a member of the Dollar staff to determine if another vehicle is available or if the current one can be quickly cleaned. If not, make note of the odor and notify the Exit Gate Representative on exit and Instant Return Representative upon return.



How are smoked in vehicles cleaned?

Vehicles with evidence of smoking are thoroughly cleaned, vacuumed and treated with a natural deodorizer and an oxidation process. De-smoking requires the vehicle to be taken out of service for up to 24-hours, therefore a Cleaning Fee of $175 may apply when evidence of smoking is present.



How is it determined that a vehicle has been smoked in?

A Dollar employee must either:

  • Witness the customer smoking in a vehicle, or
  • Find evidence of smoking, such as ashes, cigarette butts or burns, or
  •  Smell smoke within the vehicle.


When is it determined that the vehicle has been smoked in?

The Instant Return Representative makes the determination if a vehicle has been smoked in. If there is no Instant Return Representative available when the car is returned, the Vehicle Service Attendant will make the determination.



When will I know if I have been charged the cleaning fee for smoking?

In most cases you will know before leaving the Dollar lot. If no Return Representative is present you will see the charge on your final bill or charge card.



Is Dollar telling me I should not smoke?

No. The choice to smoke is a personal one. Dollar is committed to providing safe, clean vehicles to all customers. As one step to fulfill that commitment, Dollar vehicles are nonsmoking. If local or state law allows, there may be designated smoking areas at Dollar locations.



What should I do if I witness another customer smoking in a vehicle?

Report the incident to the nearest Dollar employee with a description of the vehicle and, if possible, the license plate number.



What should I do if I witness a Dollar employee smoking in a vehicle?

Report the incident to the nearest Dollar location manager with a description of the employee, vehicle and, if possible, the license plate number.



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