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Questions about renter rewards?


Will my points expire?

Renter Rewards points do not expire as long as you have Dollar EXPRESS rental activity in the prior 24 months.  Activity means a Renter Reward point was either earned or redeemed on a rental.



How do I make sure my rentals will count toward points?

Dollar EXPRESS members must provide their member IDs at time of reservation to receive Rental Rewards points.  Your account will automatically be credited with points after every rental.



Are all locations and car classes available when redeeming free rental days? Are there blackout dates when redeeming free rental days?

 Participating locations in the US and Canada only; valid for compact, midsize, and full-size cars only.  Blackout dates apply.



How do I request missing points?

You can claim missing points up to 6 months after your rental as long as you were a Dollar Express Rewards member at the time of the rental. To claim missing points, log into your Dollar Express Rewards account, click “Missing Points” and complete the form provided. You may also call our Customer Service team at 1-866-776-6667. Please have your rental record details available when calling.



How many points does it take to earn a free rental day?

500 points for 1 day weekend rental and 625 points for 1 day weekday rental.



How do I redeem my points for free rental days?

To redeem Points and reserve a car online, log on to dollar.com and make your reservation.  Remember to check the yellow box "Use my Dollar Express Reward points."  If your itinerary qualifies for a Reward, you'll see your options on the "Review and Book" page.



How do I earn points when renting at Dollar?

When making reservations in the U.S. or Canada, provide your Dollar Express Rewards member ID at time of reservation.

If making a reservation over the phone, through our Customer Service team at 1-866-776-6667, you must advise the representative of your Dollar Express Rewards member ID to earn points.



Can I share my Renter Rewards with family or friends?

 No, they are account holder specific.



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