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Questions about renter rewards?


Will my points expire?

Renter Rewards points do not expire as long as you have Dollar EXPRESS rental activity in the prior 24 months.  Activity means a Renter Reward point was either earned or redeemed on a rental.



How do I make sure my rentals will count toward points?

Dollar EXPRESS members must provide their member IDs at time of reservation to receive Rental Rewards points.  Your account will automatically be credited with points after every rental.



Are all locations and car classes available when redeeming free rental days? Are there blackout dates when redeeming free rental days?

 Participating locations in the US and Canada only; valid for compact, midsize, and full-size cars only.  Blackout dates apply.



How do I request missing points?

If you believe you are missing any points, you can request a retro credit up to six months from the rental return as long as you were a Dollar EXPRESS member at the time the rental occurred.  You must log into your profile on the dollar.com home page, click "Missing Points" and complete the online form.



How many points does it take to earn a free rental day?

500 points for 1 day weekend rental and 625 points for 1 day weekday rental.



How do I redeem my points for free rental days?

To redeem Points and reserve a car online, log on to dollar.com and make your reservation.  Remember to check the yellow box "Use my Dollar Express Reward points."  If your itinerary qualifies for a Reward, you'll see your options on the "Review and Book" page.



How do I earn points when renting at Dollar global locations?

You have to be enrolled in Dollar EXPRESS Renter Rewards program to earn points at participating locations in the US and Canada.



Can I share my Renter Rewards with family or friends?

 No, they are account holder specific.



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