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Dollar Express Rewards FAQs


Dollar Express Rewards Enrollment & Renter Rewards FAQs

If you have additional questions, please call our Customer Service team at 1-866-776-6667 or through our Contact Us form

Topics

Enrollment

Debit/Credit Card Policy

Skipping the Counter

Earning Points 

Redeeming Points

Blackout Dates

Point Expiration


Enrollment

What is the Dollar Express Rewards Program?

This is a Rewards Program where Dollar Express Rewards Members can earn points on rentals at Dollar locations in the United States and Canada.

Members will earn 1 point per qualifying U.S. $1 spent on rentals to redeem for free days on daily, weekly, or weekend rentals on cars Compact to Full-size. A free weekend rental day starts at 500 points. Member will still be responsible for paying all taxes and fees associated with the rental. Just make sure you select Dollar Express Rewards as your preferred partner on your profile.

Who can join?

Any customer who is 18 or older may join the Dollar Express Rewards program, but to earn points on rentals, or to redeem Rewards, the rental must occur in the U.S. or Canada. Anyone under the age of 25 may be charged an underage driver fee, to learn more click here.

What information is needed to enroll?

All you'll need to enroll is your driver's license and a major debit or credit card. We will also ask you for your address, car preferences, and the options you'd like to have on every rental.

If you would like to earn rewards with our partners, you'll need to include your program loyalty number. It's fast, free, and easy to sign up.

Why are there multiple partners on the Rewards partner list? Do I have to fill in all the fields? Will I receive rewards for all partners listed when I rent?

You may store up to 6 different partners in your profile with whom you can earn rewards. Each time you make a reservation, you can select if you want to change your preferred partner. If you do not change your primary partner, you will earn rewards or miles from the partner listed as Partner 1. With Dollar Express Rewards, you can earn free rental days or you can choose to earn airline miles or hotel points. For more information regarding our partners, please see our partners listing.

How long will my membership be valid?

As long as the debit or credit card and driver’s license on the account are valid.

Why do you need a company name? What if I'm self-employed, retired or unemployed?

As part of the general rental policies, we need to have additional contact information that includes an employer name and phone. If you do not work, are retired, or self-employed, please enter "retired," "self-employed" or "unemployed" in the field and provide us with an alternative contact phone number.

Why do you need an employer phone number?

As part of the general rental policies, we need an additional method of contact.  This can be an employer phone, mobile phone, or local contact information.  If you are retired, unemployed or self-employed, please enter "unemployed," "retired" or "self-employed" in the company name field and provide us with an additional contact telephone number.

Why should I select Peace of Mind options?

The Dollar Express Rewards program is designed to provide you speed of service. When completing your profile, Peace of Mind preferences are saved for future rental activity and applied automatically.

How does the Prepay the Fuel option work?

Avoid last minute stops and purchase fuel in advance. Prepay the fuel at the start of your rental and return without stopping for gas. Estimate based on current fuel prices and car class reserved.

Our “Prepay the Fuel (PTF)” (sometimes labeled Fuel Purchase Option or “FPO”) option means prepaying for a full tank of gas at the rental facility. The quoted price is based on an estimate of current fuel prices and the largest tank size for the car class reserved. This actual price you pay may be lower or higher at the time of rental based on then-current fuel prices for the location at the time of rental and the actual vehicle rented. You will not receive credit for fuel left in the tank at the time of return. If you choose the PTF/FPO option and do not want it when you pick the vehicle up, you must ask for it to be taken off before leaving the facility. PTF/FPO is optional – if not selected, you can return the tank full or pay for gas used and not replaced when you return to the facility at a specified price.

What if I have a P.O. Box for an address?

Our rental policies require a physical address in order to rent a vehicle. P.O. Boxes are welcome to be used as a mailing address, however, a physical address (work, home, or other) needs to be in the Street Address field. If a P.O. Box is in the street address, the account will be deactivated until a physical address is provided. Click here for more questions on general policies.

I lost my membership card; can I request a new one?

Cards can be obtained and printed from our website. Sign into your Dollar Express Rewards account and select the “Print your Membership Card” option at the bottom of the page.


Saving a Debit or Credit Card in My Profile

There will be an incidental hold of $200 + cost of rental applied at pickup. The incidental hold is waived for Dollar Express members with a non pre-paid VISA saved in their profile after the first rental.

Debit card utilization is valid at all Dollar Car Rental U.S. Corporate locations and participating franchise locations. Dollar franchise locations may set their own requirements for debit card acceptance. To see a list of franchise locations click here.

For complete debit card policy and procedures visit here.


Skipping the Counter

If it is your first time renting as a Dollar Express Rewards Member:

  • As a Dollar Express Rewards Member, you can bypass the counter and proceed directly to the lot
  • Have your Driver’s License and payment method that corresponds with your profile available for agent verification at the Customer Service booth in the garage
  • The Agent will provide you direction to the stall number for your reserved vehicle
  • If you prefer a different vehicle, within the same class, see an agent and choose your preference
  • Proceed to the exit gate

As a returning Dollar Express Rewards Member:

  • Proceed to the lot
  • Review the electronic display board* for your name and to obtain the stall number for your reserved vehicle
  • Your rental agreement and paperwork will be with your reserved vehicle
  • If you prefer another vehicle, within the same class, see an agent and choose your preference
  • Proceed to the exit gate

*Available in Select Locations


Earning Points

How do I earn points when renting at Dollar?

When making reservations in the U.S. or Canada, provide your Dollar Express Rewards member ID at time of reservation.

If making a reservation over the phone, through our Customer Service team at 1-866-776-6667, you must advise the representative of your Dollar Express Rewards member ID to earn points.

What is a qualifying rental?

Any Dollar rental in the U.S. or Canada that is not prepaid.

How many points does it take to earn a free rental day*?

  • 500 points for a 1-day weekend rental
  • 625 points for a 1-day weekday rental
  • For full point redemption options, click here

*Taxes and Fees excluded. To learn more about rewards points, click here.

How do I request missing points?

You can claim missing points up to 6 months after your rental as long as you were a Dollar Express Rewards member at the time of the rental. To claim missing points, log into your Dollar Express Rewards account, click “Missing Points” and complete the form provided. You may also call our Customer Service team at 1-866-776-6667. Please have your rental record details available when calling.


Redeeming Points

How do I redeem my points for free rental days?

To redeem Dollar Express Rewards Points and reserve a car online, log in here and make your reservation.

Remember to check the box "Use my Dollar Express Rewards points." If your itinerary qualifies for a Reward, you'll see your options on the drop down at the top of the reservation page that states, “Please select from available offers”.



Redeem My Points Graphic


Are all locations and car classes available when redeeming free rental days?

Free rental days are available at participating locations in the US and Canada only; valid for compact, midsize, and full-size cars only.

Are there blackout dates when redeeming free rental days?


Blackout Dates

2019 BLACKOUT DATES AND LOCATIONS

DATES

U.S. BLACKOUT LOCATIONS AND TIMING INCLUDE:

JANUARY 27 - FEBRUARY 3, 2019
(Superbowl)

ATLANTA, GA

FEBRUARY 14 - 22, 2019
(President's Day)

ARIZONA

COLORADO

FLORIDA

HAWAII

IDAHO

MONTANA

NEW MEXICO

NEW YORK

UTAH

WYOMING

APRIL 17 - 24, 2019
(Easter)

ALL OF U.S.

MAY 23 - 25, 2019
(Memorial Day)

DAILY & WEEKEND RENTAL.
WEEKLY REDEMPTIONS ARE ABLE TO BE REDEEMED

JULY 1 - 4, 2019
(4th of July)

ALL OF U.S.
EXCEPT THE FOLLOWING STATES:

ALABAMA

ARKANSAS

GEORGIA

LOUISIANA

MISSISSIPPI

MISSOURI

OKLAHOMA

TENNESSEE

TEXAS

 

U.S. BLACKOUT LOCATIONS AND TIMING INCLUDE:

OCTOBER 10 - 12, 2019
(Columbus Day)

CONNECTICUT

FLORIDA

MASSACHUSETTS

MAINE

NEW HAMPSHIRE

NEW YORK

RHODE ISLAND

VERMONT

DECEMBER 16 - 28, 2019
(Christmas)

FLORIDA & HAWAII

 

DATES

CANADIAN BLACKOUT LOCATIONS AND TIMING INCLUDE:

FEBRUARY  15 - 17, 2019
(Family Day)         

ALL PROVINCES INCLUDED

APRIL 19 - 21, 2019
(Easter)

MAY 17 - 20, 2019
(Victoria Day)    

JUNE 29 - JULY 1, 2019
(Canada Day)    

JULY 18 - AUGUST 14, 2019
(Summer Break) 

OCTOBER 10 - 14, 2019
           
(Canada Thanksgiving)             

NOVEMBER  8 - 12, 2019
    (Remembrance Day)       

DECEMBER 16 - 31, 2019
(Christmas)     


2020 BLACKOUT DATES AND LOCATIONS

DATES

U.S. BLACKOUT LOCATIONS AND TIMING INCLUDE:

JANUARY 27 - FEBRUARY 3, 2020
(Superbowl)

MIAMI, FL

FEBRUARY 13 - 21, 2020
(President's Day)

ARIZONA

COLORADO

FLORIDA

HAWAII

IDAHO

MONTANA

NEW MEXICO

NEW YORK

UTAH

WYOMING

APRIL 8 - 15, 2020
(Easter)

ALL OF U.S.

MAY 21 - 23, 2020
(Memorial Day)

DAILY & WEEKEND RENTAL.
WEEKLY REDEMPTIONS ARE ABLE TO BE REDEEMED

JULY 1 - 6, 2020
(4th of July)

ALL OF U.S.
EXCEPT THE FOLLOWING STATES:

ALABAMA

ARKANSAS

GEORGIA

LOUISIANA

MISSISSIPPI

OKLAHOMA

TENNESSEE

TEXAS

 

U.S. BLACKOUT LOCATIONS AND TIMING INCLUDE:

OCTOBER 8 - 10, 2020
(Columbus Day) 

CONNECTICUT

FLORIDA

MASSACHUSETTS

MAINE

NEW HAMPSHIRE

NEW YORK

RHODE ISLAND

VERMONT

DECEMBER 16 - 28, 2020
(Christmas)

FLORIDA & HAWAII

 

DATES

CANADIAN BLACKOUT LOCATIONS AND TIMING INCLUDE:

FEBRUARY  14 - 16, 2020
     (Family Day)   

ALL PROVINCES INCLUDED

 

APRIL 10 - 12, 2020
(Easter)

 

MAY 15 - 18, 2020
 (Victoria Day)    

 

JUNE 29 - JULY 1, 2020
(Canada Day)

 

JULY 16 - AUGUST 12, 2020
(Summer Break) 

 

OCTOBER  8 - 12, 2020
           
(Canada Thanksgiving)             

 

NOVEMBER 7 - 11, 2020
    (Remembrance Day)       

 

DECEMBER 16 - 31, 2020
(Christmas)     

Can I share my Renter Rewards with family or friends?

Dollar Express Rewards points are non-transferable and cannot be shared with family or friends.


Point Expiration

Will my points expire?

Dollar Express Rewards points do not expire as long as you have Dollar Express Rewards rental activity in the last 24 months. Activity means a Dollar Express Reward point was either earned or redeemed on a rental.


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