Questions about enrollment?

Why do you need a company name? What if I'm self-employed, retired or unemployed?
As part of the general rental policies, we need to have additional contact information that includes an employer name and phone.  If you do not work, are retired, or self employed, please enter "retired," "self-employed" or "unemployed" in the field and provide us with an alternative contact phone number.

I lost my membership card. How do I request a new one?

Cards can be printed from the website. We no longer send cards via mail.

How long will my membership be valid?

As long as the debit or credit card and driver’s license on the account are valid.

Why do you need an employer phone number?

As part of the general rental policies, we need an additional method of contact.  This can be an employer phone, mobile phone, or local contact information.  If you are retired, unemployed or self-employed, please enter "unemployed," "retired" or "self-employed" in the company name field and provide us with an additional contact telephone number.

What information is needed to enroll?
All you'll need to enroll is your driver's license, a major credit card, and if you don't want to earn free rental days with Dollar Express  Rewards, you'll need your airline frequent flyer account numbers.  We'll ask you for your address, car preference, and what options you'd like to have on every rental.  It's fast, free and easy to sign up.

Why do I have to select the Peace of Mind options now?
The Dollar EXPRESS Rental Program® is designed to provide speed of service.  You give us all of the information required for the rental in your enrollment.  When you get to the counter, we've already selected your car and pre-printed your rental agreement.  Since you will have selected your Peace of Mind options in your profile, we will not try to sell you any insurance options at the counter.  Please make sure you select the options you want for every rental.

How does the Fuel Purchase Option work?
If you mark the 'Accept' box on your enrollment form for the Prepaid Fuel option, you will pay for a full tank of fuel at the price set forth on the Rental Agreement, and you have no obligation to refill the fuel tank. At most of our locations the prepaid fuel charge is calculated by multiplying the stated rate per gallon charge in the Rental Agreement by the manufacturer's specified fuel tank capacity for the vehicle. There is no credit or refund given for any fuel in the tank at the end of the rental. If you decline our prepaid fuel option, please refuel within 10 miles and present your receipt or you will be charged for the fuel used.

What if I have a PO Box for an address?
Our rental policies require a physical address in order to rent a vehicle.  P.O. Boxes are welcome to be used as a mailing address, however, a physical address (work, home or other) needs to be in the Street Address area.  If a P.O. Box is in the street address, we will inactivate the account until a physical address is provided.  Click here for more questions on general policies.

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