Multi-Month Rental Program FAQs

Enrollment

Q: Who is the intended audience for this program?
A: Customers that have a need to rent vehicles for 63 days up to 11 months depending on the state you rent in.

Q: What payment options exist for multi-month rentals?
A: Existing AB customers may use the AB billing program and will be billed monthly. Payment may also be made by credit card and the credit card will be charged every 28-30 days depending on the state you rented in.

Q: What if an existing account normally using credit cards also wants to establish authorized billing for their multi-month rentals?
A: The same credit application and qualification processes will apply and will require up to 10 additional business days for approval and set-up.  

Reservations

Q: How are multi-month reservations made?
A: Reservations for multi-month rentals can be made via GDS, www.dollar.com or by calling (800) 800-4000.

Q: Will the existing corporate account CDP# be used?
A: Yes.

Q: Can existing corporate accounts not enrolled in the multi-month program receive multi-month rates?
A: Yes.

Rental Experience

Q: What are the renter’s responsibilities for multi-month rentals?
A: Renters must sign an additional form, the Multi-Month RA Addendum form, at the time of rental. By signing this form, the renter agrees to:

  • provide accurate mileage from the vehicle’s odometer to the Multi Month Department at 800-654-7788 or email dtgmultimonth@hertz.com every 30 days
  • have preventive maintenance (oil changes) done on the vehicle every 5,000 - 7,000 miles or when advised by Multi Month.

Q: What happens if the renter fails to have preventive maintenance done?
A: Preventive maintenance is a mandatory condition of renting on this program.

Q: How does the renter get preventive maintenance done?
A: By exchanging the vehicle at a Dollar location or having the oil change completed at a certified oil facility and provide receipt for the reimbursement by email to dtgmultimonth@hertz.com

Q: What happens if a renter becomes unemployed by the corporate account during the term of the multi-month rental?
A: The company is financially responsible for the entire rental period reserved (or until the vehicle is returned to the renting location). The company must notify Dollar immediately should an employee in a multi-month rental be terminated. The company is responsible for ensuring the vehicle's return.

Q: How does the renter receive a receipt for the multi-month rental each month?
A: Renter will receive a copy of each month’s invoice and a new monthly RA every 30 days email will be sent to the email provided at the time of rental.

Q: Can a multi-month rental be returned earlier than the reserved time period?
A: Yes, at any time. The rate charged is subject to change.

Q: Can a multi-month rental be extended?
A: Yes, by calling 800-654-7788 (Mon - Fri, 8am - 4:45pm) CST

Q: Does the multi-month vehicle need to be returned to the original renting location?
A: Yes.

Q: Where can multi-month rentals take place?
A: Currently this program is available in the continental U.S. and Puerto Rico

Q: Who should I call with additional questions on the multi-month program?
A:Please call 800-654-7788 or email dtgmultimonth@hertz.com for more information. 

EXPRESS Rewards and Frequent Flyer Miles

Q: Will Dollar EXPRESS Renter Rewards credits be issued?
A: Yes, as long as the renter has selected Dollar EXPRESS Renter Rewards as his/her preferred loyalty program.

 Q: Can Dollar EXPRESS Renter Rewards credits be redeemed for multi-month rentals?
A: No.

Q: Will frequent flyer miles be awarded?
A: Yes, as long as the renter accepts the applicable frequent flyer daily mileage charges at the time of rental and provides his/her account number at the time of reservation.

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