Hurricane Matthew Advisory
Check back here for the most up to date information on Dollar location closures and weather advisories for Hurricane Matthew - Updated 10/11/2016 10:47 AM ET
Hurricane Matthew may impact travel in parts of the Southeastern United States, including Florida, Georgia and the Carolinas.
Rental locations in storm-affected areas may operate under reduced hours or temporarily close for the safety of our customers and employees.
We hope that all our customers and their friends and families remained safe during the storms. All Dollar locations are now open and operating on normal schedules. We thank you for traveling with Dollar!
FAQ
The location I am due to return my vehicle is closed. Can I return my rental to another location?
Customers who were originally scheduled to return their rental to the affected city, but were forced to return the vehicle to another Dollar location within 100 miles/160 kilometers as a direct result of the hurricane, may be charged an intercity fee of up to $50.
I prepaid for my rental, and my flight has now been canceled due to the weather. Can I get a refund?
Contact our Customer Care team to cancel your reservation and begin the refund process. Please note the refund will take up to 10 business days to process.
I guaranteed my rental with a credit card. How do I ensure the cancellation fee is not charged?
Contact our Customer Care team and advise your customer service representative of the reason (flight canceled or road closures) for cancellation. The team will ensure the guarantee charge is not applied.
How do I contact customer care?
Our customer care team is ready to help with changes to your reservation or rental. For further assistance, please visit our Contact Us page.
Your Safety is Paramount
- Always wear your seatbelt
- Never drive through floodwaters
- Slow down during high winds
- Be aware of your surroundings – watch for other vehicles, downed power lines, and debris
- Turn on headlights in the rain and low light conditions
- Treat intersections with inoperative traffic lights as stops
For hurricane preparation and safety tips, please visit our partners at AAA.